Game Somerset Mall - Pathetic customer service, ********,clueless,lazy and stupid staff.

I would like to bring under you attention, I am extremely disappointed in your customer service at the Somerset Mall branch. On the 21 December 2018, I exchanged a bicycle but couldn't find the slip- received a gift voucher to the value. The bicycles' value was R999 and I exchanged it for a bicycle which was on sale for R899.

I had to take a broken,teared box as the department staff couldn't find the other stock or was to lazy to check! My fiance had to check that everything was in the box as the guy helping in that department were distracted with "weekend-plans" with a fellow colleague. He also didn't know why that bicycle's box was opened and didn't bother checking. In any case, we took that broken box and headed to the till point where I paid with the gift voucher issued from the returned bicycle. The voucher value was R999 and the bike I took was R899 so I should have R100 change, right? I checked with the supervisor who authorised the exchange because the cashier didn't know which slip to give and she told me I only needed the one slip, the slip with the new item purchased and confirmed I could use that voucher at any other Game store.

I had some last Xmas shopping on the 24th Dec 2018 at Game Stellenbosch , I was totally embarrassed upon paying. The 'slip' is in fact not a gift voucher as there should be a second slip with the voucher details-which i didn't get! I then had to pay my items cash as I had to go back to Somerset Mall branch to sort out this mess. I phoned Shanice(very polite and helpful lady) at customer service Somerset Mall and she told me, I unfortunately had to come back,but when I do, everything will be sorted. Upon returning there on 6 January 2019, they couldn't just reprint the transaction slip and give my voucher, Eden came and explained another process, they had to retrieve the CCTV footage to check what had happened that night, we had to send photos of us and she promised it would be sorted during this week. I phoned on Monday 7th because the email address was incorrect- given email address was ********** . I also found, the person the email was addressed to was on leave for another week still- so I had to wait another week probably. I phoned again,explained my situation to Lee only to find that I rather needed to explain to a manager,only to explain my whole situation again to Gerda! Gerda promised she'll give me a call back that same day and hopefully all will be sorted. 8/1/19 - I AM STILL WAITING!!!

I am really upset by now as this isn't the first time I had issues with that store. On 8/7/2018 I purchased a washing machine and should have gotten a voucher with the machine as per advertised, I did not receive it and I actually forgot to ask, also I don't go there often as I am from Stellenbosch. I don't know who to ask in any case as the staff are all so *********** with no clue or proper training! The sales person, Indian guy, was also very ********.

I have always spoken high of Game as my fiance and I had moved in our own place mid 2018. We bought EVERYTHING from the Game stores and always found nice deals. But for these two unpleasant encounters, I will never recommend Game stores again.