Game Somerset Mall Extremely bad service

I bought a Samsung Microwave from game less the 5 months ago. On 20 October when I wanted to warm some food sparks started to shoot out of the back of the Microwave. On 21 October I took the Microwave in to game for the 2 year Warranty. They send in the microwave for assessment at Liptronics, a Samsung repair agent in Parrow. On 31 October I phone Liptronics and they advised me that they will not be able to repair the Microwave. They gave me a reference number and advised me to go the game Somerset West Mall for my refund.

So I went to game also on 31 October. I provided them with the reference number and told them the feedback that was provided to me. I was then told that I can not get my refund and need to wait for the faulty Microwave to arrive at their store.

Now this is were my blood stats to boil. I have already been waiting for 10 days and now when the refund was given to me, now I need to wait for a broken microwave to be send back to the store that has nothing to do with me any more. I am the client and should not be part of Game's background process for them the replace and send back the microwave. I even called the Head Office call center and was advice that in the process I should have revived my refund.

I have been to many game stores before and know of many people who do refund when things are broken and all the time they get the refund immediately when the assessment was completed.

So for game Somerset Mall, I do not know why I am being treated differently. I feel that I comp**** with your process, but now you just want to show me that you will make me wait.