Game Somerset mall bad customer service and not reliable with their product that being sold.

Good day

Last year in September i bought set of 21 pieces pots from a brand Tissoli at Game store somerset mall, they costed me R1700.00 solid nice set. And i was impressed by a lady merchandise and how all things will be done if i ever come across with issues about the pots. Then with that i said why not and i buy 2 set one for me and other one for my friend.

Ey!!!! Eish!!!🤦♂️🙆♂️January month the pots handles leds starting to be loose trying to see if does tightening no, all handles wobbles when pot is hot and carrying. I had to look in my archives for the slip and i couldn't find but i did made copy and file it but i couldn't find. Fortunately this month i was busy cleaning my drawer of wardrobe i picked up a file here is my slip.

On 23/05/2022 i took the set back to the shop Game Somerset mall, i was shown to the return customer service counter. The lady at customer services tell me it's over a year we won't help you, then she called her manager i am customer coming to complain about pots but it is over a year. She was talking Afrikaans with her manager come back to me after phone call, and start to tell me i must leave the shop no one is gonna help me. I stand firm and asked them are you guys telling me to leave the shop with item that costed me R1699.00 yet no guarantee on pots sir. Then they sent a lady to ask me to leave pots doesn't have guarantee and another guy sent saying samething i just told them a kettle of R99.00 have a year guarantee but pots of this price nothing i asked for a shop manager or Tissoli merchandise to explain how do i ended up throwing my R1700.00 just like that.

Manager come to assist but she also insisted not helping me out to this matter i chase her away and seeking direct contact with Tissoli as everyone in that Game shop was not willing to assist then, eventually they come to book pots for repairs after long chat with Tissoli agent. Then they told me to wait for reference i waited and 30 minutes later system was not working for me to have my reference i gave my email address nothing yet.

As i am writing this review the shop has not even called me to update, now i am starting to understand they are pushing not to serve me. As i was chased by many as i had proof of purchase.

Kind regards Mbongeni Cyprian Ketsekile