mC
marius C

1 reviews | Active since Feb 2014

26 Dec 2023, 14:32

Game Somerset Mall Astonishingly Terrible Service

I have never heard of or personally experienced such horrid service in my life before!Our washing machine decided to break down on 24 Dec so on 26 Dec i drove almost 150km to my nearest Game(Somerset Mall) to replace it.

Upon arriving I saw that the Defy machine that was on special wasnt there so I found someone to help me...

I was informed that the machine was out of stock everywhere,so as compromise I asked abput the samsung machine that was a bit smaller and a bit more expensive,but what are you going to do...

I was promptly informed that they didnt have stock of that one either... so i chose the hisense on the other side... which,big surprise,was also out of stock.

At this point I just wanted anything so I said that I will take the demo samsung on the floor...

Thats when everything went to ****... the sales assistant flat out refused to sell me the demo at full price... not the samsung demo... or the hisense demo... or any other machine... just no

When i asked what machine I was allowed to buy they apparently only had 2 huge machines in stock,which was also double the price

I have never... ever... experienced someone refusing to sell me something... almost as though my money wasnt good enough for Game Somerset Mall

Last time I checked the customer was always right,apparently,but not for Game... the customer doesnt even feature and instead of assisting me to spend my hard earned money,they literally refused me and sent me away!!

I ended up buying the same Defy washing machine from another shop at R700 more,because I HAD to get a new machine and my money just wasnt good enough for Game.

I will fiercly reccomend that nobody support that shop,because with service like that they shouldnt be allowed to conduct business!!

0
Replies (1)
Game
Game's reply27 Dec 2023, 09:30
Official
Hi Marius, thank you for getting in touch. I'm sorry, for the service you received in store. This is certainly not the experience we want you to have. I have escalated your query, and you will be contacted.