Game, Somerset Mall

On 15/12/25 between 5pm and 7pm, I went into Game at Somerset Mall, to get some specials I've seen online. I queried the pricing on a 42cm big Jim tool box with a store assistant, I showed him that online it was going for R129 with a R20 saving, and that there is no way that the in-store pricing of the R349 could be correct. He left to go and get someone to look into the matter. A full 20 minutes passed with no success. I decided to take the matter up at the till.

Before the teller started ringing up my items, I raised this matter with him, he was most unhelpful. He casually and jokingly explained that what I see online, isn't always what I pay in store. I responded with everything else being exactly as advertised online, how could this be possible except the 42cm big Jim box. He called his superior, they chanted in their language and she shrugged it off by saying; " Let him buy it online then". My plea to have someone look into this matter and give my evident query a fair hearing, fell on deaf ears.

I mentioned, that I wouldn't be leaving this matter, this was met with laughter and chants of "good luck" and "strongs with that". All through the process I held my calm, perhaps too calm.

All I asked was: 1. look into the barcode and what you see Infront of you, non of it made sense, especially the R200 price gap. 2. Look into my screen shots and photos, I wish, I could upload them here.

It is evident and clear, that they weren't going to help me and look into the matter. Even with me pointing out the obvious error.

I don't believe this nonsense of, "the customer is always right", but if he feels he has a valid point, give him a hearing and look into the matter. All of this unpleasant experience and ill-treatment happened Infront of my daughter, please look at your front of house surveillance in this time frame. I demand a open apology by the supervisor and teller and acknowledgement of their error, and for them to rectify it.