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SG
Shayna G

1 reviews | Active since Sept 2023

13 Sept 2023, 11:48

Game ***** sold me broken tv and dont want to exchange or refund myoney back R7000 had the tv less than a hour

I bought a tv cash at game in Sunday I sat down had lunch and thereafter I opened the tv...I plugged it in and it had this white lines on the screen...I immediately took it back and game stores In promenade mall where I bought the tv was closed...I called N1 city game manager he said to bring the tv to the store he works at for return...he also said I might not make it in time before the store closes...he said I should take it back Monday morning to the store I purchased it at... Monday morning when they opened I was their to take the tv back they wouldn't return the tv... telling me I mus wait for 24hours for customer service to review the situation...today they get back to me telling me I broke the tv and can not exchange it I'm a looser of the tv and the R7000 I paid for it...I don't know wot to do now I don't have the tv game promenade mall has it and they won't return or refund myoney back...help please another lady stood next to me with the exact same tv she said it wouldn't go on at all faulty tvs they selling to people...need help

0
Replies (6)
Game
Game's reply13 Sept 2023, 12:22
Official
Hi Shayna,

Thank you for reaching out.

I'm sorry your tv is faulty and for the experience you're having.

This is not the service we strive for. Rest assured your query will be addressed with the management team and you will be reverted to. 

Kind regards
SG
SG
Shayna G's update16 Sept 2023, 09:48
Reviewer Update
They stil don't want to return or refund the tv...I don't have the tv I only have the receipt game promenade mall Mitchells plain Capetown is telling me I broke the tv as I returned it the following morning after purchasing it...I left the tv at the store and asked them to review the stores cameras footage to see how there own staff roughly handles the tv...yet they claim I broke the tv and they wont replace or refund the tv they telling me Im a looser of R7000 I paid in cash...I had such a stressful and bad experience at game promenade mall Mitchells plain Capetown I will never ever purchase anything from them again...the day I bought the tv I called N1 city manager and he said I can bring it to his store they will replace it or refund it for me but I couldn't make it in time before they closed else he would have helped me...so why can't promenade do the same they should have helped instead they telling me I broke the tv...and Im a looser and best advice they can give me is to say I mus buy a new tv cos they not going to help me... people work hard for their money and they expect me to leave it just like this I mus loose my money and have nothing to show for it...don't think this is fair I mean I paid for the thing I don't even have they have it.
Game
Game's reply16 Sept 2023, 11:34
Official
Hi Shayna, 

Thanks for coming back to us.

The agent handling your query was in touch with you as the item was checked and signed for before leaving the store. N1 City would've also had a process to follow had you taken the item back to them. 

Rest assured; I'll have your query re-escalated. 

Kind regards
SG 
SG
Shayna G's update17 Sept 2023, 20:40
Reviewer Update
Game has not yet made contact and I stil haven't received a tv or a refund and they stil have the broken tv I paid for in the store
SG
Shayna G's update17 Sept 2023, 20:55
Reviewer Update
I'm not prepared to be a looser...very sorry I ddnt get the tv for free I paid for it and I want a refund or a replacement tv... warranty is useless as it doesn't cover the main thing and that's the screen so wot does it actually cover if nt the screen of the tv that's all a tv actually is...but just a screen
Game
Game's reply18 Sept 2023, 07:39
Official
Hi Shayna, I'm sorry your query hasn't been sorted. It was escalated to our complaints team, and you will be contacted with feedback.