Game sold me a broken TV and they're refusing to take it back

Item: Game
Rating: 1
Author: Olga N

On Sunday 18 August 2019, I bought a brand new JVC TV from Game Mall of Africa, After successfully installing it at home the TV didn't work. I returned the TV on Monday 19 August 2019 to Game Boulders, they refused to exchange or refund the money, they claimed that the TV was very old, whilst it's the same TV that I bought them in the box. It basically means that Game sold me a displayed TV properly wrapped in the box and they're now refusing to refund my money or give me a working TV.

I've been very patient with Game but my patience has depleted, I want my money back and will purchase another TV elsewhere.

Best Regards

Helpful (0)

Replies (2)

Game's replyOfficial

22 Aug 2019, 11:47

Thank you for bringing this to our attention.

I do apologize for the services that you received in our store. Please forward me an email with #205124 in the subject line with your contact details to *** so that we may resolve this as soon as possible.

I look forward to your response.

Regards.

Game's reply22 Aug 2019, 11:47

Official

Olga N's updateReviewer Update

22 Aug 2019, 12:30

Good day Team,

Thank you for your response.
Unfortunately your email address and the subject-line reference is not displayed in your response.

Kindly repost the email address and the subject-line reference.

Best Regards

Olga N's update22 Aug 2019, 12:30

Reviewer Update