SM
Selaelo M
1 reviews | Active since Mar 2024
18 Mar 2024, 14:27
Game should just stick to their physical store and leave e-commerce for those who know how it works.
Game e-commerce is the worst. I wouldn't even recommend it to my worst enemy. Placed an order online on the 8th March, I received my items as singles and still missing some items till date. When I call to make a follow up with regards to my outstanding products I'm sent to pillar and post. I don't even know what to expect anymore, I've been calling their agents for as long as I can remember but I'm not receiving any help whatsoever.
When I say I want to cancel my order, they tell me they cannot since the products are not either back in store, but blame it on the courier they used and taking no accountability whatsoever even to the fact that they don't communicate to let us know what's what.
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Game's replyOfficial
18 Mar 2024, 17:51Hi Selaelo, thank you for getting in touch. I'm sorry you haven't received your full order and that we're unable to cancel the items with the courier. I see the agent advised you accordingly and that delivery is scheduled for Wednesday. We will request the courier return the items, but should they deliver, please refuse it. Once the items are returned back to the store, we can then request the items be refunded.
Game's reply18 Mar 2024, 17:51
Official
Hi Selaelo, thank you for getting in touch. I'm sorry you haven't received your full order and that we're unable to cancel the items with the courier. I see the agent advised you accordingly and that delivery is scheduled for Wednesday. We will request the courier return the items, but should they deliver, please refuse it. Once the items are returned back to the store, we can then request the items be refunded.