GAME SHOP BAD SERVICE /*****

Good day

2 years ago i had an account with game shop including accidental cover which i manage to settle all outstanding money in 2023. after closing it down i was told the accidental cover didn't close due to is separate account which i also manage to pay the outstanding and request my card to be closed until further noticed. i closed it down due to ***** that happen in my account and game was aware of it but they didn't explain exactly what happen.

This year around March i went to game to reopen my account which i was told i cant open because my account is not really closed they need to close it down. i gave them time to close the account again and on the 20/05/2024 i called game call Centre to reapply for a new card to my surprised they told me my application is declined due to my accidental cover is on arrears. i send and email to them to find out exactly what is happening because according to what i know everything is paid out and closed nothing is outstanding i also received a settlement letter. also, what i know is that when a policy cover is outstanding automatically account gets cancelled not to be handed over. i really don't understand exactly what is happening with my name at game. im afraid this might ruined my credit score in future. no one is giving me clear answer. no response of email or telephone.

my account was never on arrears or skipping a month without paying. can someone please explain to me what is happening with my name at Game store. this is not professional at all