EB
Este B
1 reviews | Active since Oct 2012
09 Dec 2024, 18:30
GAME! Shocking and absolutely NO SERVICE!
We bought a fridge on 26.11, after endless struggles the fridge was eventually delivered on the 4th December and even after delivery we received an email that due to no stock the order has been cancelled! And then following day we noticed freezer door not closing, been phoning and emailing, send all the proof and NO RESPONSE! Game! This is absolutely shocking!!
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Replies (3)
Game's replyOfficial
10 Dec 2024, 10:30Hi Este, thanks for getting in touch. We deeply regret the inconvenience you are facing. We understand how frustrating it is for a new fridge to be problematic, especially after all the struggle it took to have it delivered, and for the we do apologize. Your complaint is being taken seriously as your query is being reviewed by one of our agents who is addressing this matter and you will be contacted accordingly. Should you have any questions or concerns, do not hesitate to reach out.
Game's reply10 Dec 2024, 10:30
Official
Hi Este, thanks for getting in touch. We deeply regret the inconvenience you are facing. We understand how frustrating it is for a new fridge to be problematic, especially after all the struggle it took to have it delivered, and for the we do apologize. Your complaint is being taken seriously as your query is being reviewed by one of our agents who is addressing this matter and you will be contacted accordingly. Should you have any questions or concerns, do not hesitate to reach out.
EB
Este B's updateReviewer Update
11 Dec 2024, 10:11Further to my complain we have not received any feedback as yet! Nearly a week after we have emailed, complained and the standard message from GAME BUT NO ACTION!!!! GAME your customer service is non existant!
EB
Este B's update11 Dec 2024, 10:11
Reviewer Update
Further to my complain we have not received any feedback as yet! Nearly a week after we have emailed, complained and the standard message from GAME BUT NO ACTION!!!! GAME your customer service is non existant!
Game's replyOfficial
12 Dec 2024, 08:16Hi Este, I'm sorry, your query hasn't been sorted. Both our complaints team and the store where the item was bought are handling your query.
Game's reply12 Dec 2024, 08:16
Official
Hi Este, I'm sorry, your query hasn't been sorted. Both our complaints team and the store where the item was bought are handling your query.