GAME SERVICE IS WORSE

I have purchased a fridge from game online, on the 25th of November 2021, it was despatched on the 20th of December being damaged in and out. The delivery company said I must contact game their job is to deliver, I contacted game customer service same day and they asked me to send an email for my query after two days customer consultant responded to say she will be of my assistance. I was asked to send pictures of the damages which I did and the box which the fridge was packed with together with serial numbers, it took another 2 weeks for the consultant provide feedback On the third week she reverted to say they will credit back and I said to them I don’t need the money back I just need a new unit which is not damaged as I have mentioned when I log the query. It took another 2 weeks to revert back and she said they will come collect the unit and on the very mail I asked if you coming to collect and despatch another unit same day she didn’t respond. The collection company came and wanted to collect, without a new unit to be despatched, I refused for them to collect the unit because I asked them to bring a unit when coming to collect the damaged. This is now 25th January 2022, she later gave me call and ask why am I refusing for collection I then took her back to our communication regarding collection and despatch, she then said it is the company process for them to collect and deliver later and I said if it took the company 3months just to come collect how long will it take them to despatch a replacement and why was I ask to send pictures if they will still need to come collect so they assess the claimed damages or why can’t they bring an assessor who can assess make a decision since this was not a technical damage and what must I do with the groceries in the fridge if they only collecting and not despatching another unit. She said it’s the process unfortunately but she will talk to her manager and get back to me before the day end its going for another 2 weeks now with no feedback. In total its 3months and going without proper assistance. Highly unsatisfied customer after spending hard earned money. GAME SERVICE IS WORSE