Game service is appalling

Game and Defy. Possibly the worst combination I have experienced thus far. We bought a FROST FREE fridge from Game Pavilion last year and about a month ago both the fridge and freezer started frosting. Attempt 1 at contacting Game and Defy both resulted in a technician coming out and PUTTING GLUE ON THE FREEZER RUBBER. Hardly a solution, which has not helped in the least. After numerous attempts at contacting the Game store and speaking to the store manager and a gentleman named Wonder. We have not had any resolution to date. Bear in mind that we have been on the phone with them about 8 times over The past week or 2 with absolutely no call backs or any arrangements as to what is going to happen. In the meantime we are sitting with a useless fridge/freezer full of ice! I am absolutely livid with the poor customer service experience I’ve received so far and want this resolved immediately before I resolve to take this to social media and expose how customers are being ********** by this company.