Game service

Requested a quote for a generator from game menlyn for a sponsor to settle on my behalf. Payment was made on 03/11/2023 to the provided bank details using THEIR PROVIDED REFERENCE. On 18/11/2023 I was advised that I cannot collect the generator because their head office is not available to verify funds. Funds have been laying in that account for two weeks but have not been allocated?? Worst of all, their customer service is atrocious. Staff needs real training