WP
Willie P
1 reviews | Active since Mar 2019
10 Oct 2023, 16:31
Game sells non working Hisense fridge
Bought a hisense fridge online. Delvered after two weeks. So dont believe their 2 to 5 days promise. The fridge doesnt cool down below 10⁰C and my foot went bad. Now battling to get them to repair it. Promises are broken with getting a serviceman. In the meantime I am without a fridge after paying R5200 for this torture.
Helpful (0)
Replies (15)0
Replies (15)
Game's replyOfficial
10 Oct 2023, 17:40Hi Willie,
Thank you for reaching out.
I'm sorry, your fridge is not working as it should and that you're still waiting on a technician to be out to you. This is certainly not the service we strive to provide.
I have escalated your complaint, and you will be contacted.
Kind regards
SG
Thank you for reaching out.
I'm sorry, your fridge is not working as it should and that you're still waiting on a technician to be out to you. This is certainly not the service we strive to provide.
I have escalated your complaint, and you will be contacted.
Kind regards
SG
Game's reply10 Oct 2023, 17:40
Official
Hi Willie,
Thank you for reaching out.
I'm sorry, your fridge is not working as it should and that you're still waiting on a technician to be out to you. This is certainly not the service we strive to provide.
I have escalated your complaint, and you will be contacted.
Kind regards
SG
Thank you for reaching out.
I'm sorry, your fridge is not working as it should and that you're still waiting on a technician to be out to you. This is certainly not the service we strive to provide.
I have escalated your complaint, and you will be contacted.
Kind regards
SG
WP
Willie P's updateReviewer Update
11 Oct 2023, 15:11Yet another day of empty promises. Game only reply on Hellopeter without any action. Should have done my purchase elsewhere from a reputable supplier.
WP
Willie P's update11 Oct 2023, 15:11
Reviewer Update
Yet another day of empty promises. Game only reply on Hellopeter without any action. Should have done my purchase elsewhere from a reputable supplier.
Game's replyOfficial
12 Oct 2023, 09:01Hi Willie,
I'm sorry that you haven't been contacted or that a technician has been out to see you. Please know this is not how we wish to conduct our business.
Your query was escalated to our complaints department and I will request they get in touch with you asap.
Kind regards
SG
I'm sorry that you haven't been contacted or that a technician has been out to see you. Please know this is not how we wish to conduct our business.
Your query was escalated to our complaints department and I will request they get in touch with you asap.
Kind regards
SG
Game's reply12 Oct 2023, 09:01
Official
Hi Willie,
I'm sorry that you haven't been contacted or that a technician has been out to see you. Please know this is not how we wish to conduct our business.
Your query was escalated to our complaints department and I will request they get in touch with you asap.
Kind regards
SG
I'm sorry that you haven't been contacted or that a technician has been out to see you. Please know this is not how we wish to conduct our business.
Your query was escalated to our complaints department and I will request they get in touch with you asap.
Kind regards
SG
WP
Willie P's updateReviewer Update
12 Oct 2023, 14:10Another day without any response from Game after more promises. I had to buy another fridge now. I will not forget how I am being treated.
WP
Willie P's update12 Oct 2023, 14:10
Reviewer Update
Another day without any response from Game after more promises. I had to buy another fridge now. I will not forget how I am being treated.
Game's replyOfficial
12 Oct 2023, 14:26Hi Willie, I'm sorry you haven't been reverted to. I have requested the agent handling your query get in touch with you.
Game's reply12 Oct 2023, 14:26
Official
Hi Willie, I'm sorry you haven't been reverted to. I have requested the agent handling your query get in touch with you.
WP
Willie P's updateReviewer Update
12 Oct 2023, 15:05More promises. You are a joke!
WP
Willie P's update12 Oct 2023, 15:05
Reviewer Update
More promises. You are a joke!
Game's replyOfficial
12 Oct 2023, 15:19The turnaround time for the complaints team is 24-48 hours, Willie.
Game's reply12 Oct 2023, 15:19
Official
The turnaround time for the complaints team is 24-48 hours, Willie.
WP
Willie P's updateReviewer Update
12 Oct 2023, 15:38Do not lie to the public. This is day 6, so its now 144 hours and sill no action or communication.
WP
Willie P's update12 Oct 2023, 15:38
Reviewer Update
Do not lie to the public. This is day 6, so its now 144 hours and sill no action or communication.
WP
Willie P's updateReviewer Update
12 Oct 2023, 19:12Oct 6, 2023, 15:58 GMT+2
Hi Willie,
Thank you for your response.
I will send this off to the online department and they will contact you within 24-48 hours.
So what is this?
Hi Willie,
Thank you for your response.
I will send this off to the online department and they will contact you within 24-48 hours.
So what is this?
WP
Willie P's update12 Oct 2023, 19:12
Reviewer Update
Oct 6, 2023, 15:58 GMT+2
Hi Willie,
Thank you for your response.
I will send this off to the online department and they will contact you within 24-48 hours.
So what is this?
Hi Willie,
Thank you for your response.
I will send this off to the online department and they will contact you within 24-48 hours.
So what is this?
WP
Willie P's updateReviewer Update
12 Oct 2023, 19:30Re: [Mass Discounters] Re: Complaint @ WISMO - *** @ G*** Out of SLA
This fridge does not cool down more than 7⁰CFood must be stored below 5⁰C.What do I do now?
On Thu, 21 Sept 2023, 08:21 Laeeqa
And this?
This fridge does not cool down more than 7⁰CFood must be stored below 5⁰C.What do I do now?
On Thu, 21 Sept 2023, 08:21 Laeeqa
And this?
WP
Willie P's update12 Oct 2023, 19:30
Reviewer Update
Re: [Mass Discounters] Re: Complaint @ WISMO - *** @ G*** Out of SLA
This fridge does not cool down more than 7⁰CFood must be stored below 5⁰C.What do I do now?
On Thu, 21 Sept 2023, 08:21 Laeeqa
And this?
This fridge does not cool down more than 7⁰CFood must be stored below 5⁰C.What do I do now?
On Thu, 21 Sept 2023, 08:21 Laeeqa
And this?
WP
Willie P's updateReviewer Update
12 Oct 2023, 19:37It is clear that you only react on Hellopeter complaints. That shows how pathetic your customer service is. Late delivery, non working fridge, complaints are not attended to, I seek help through Hellopeter, I must buy another fridge, still no reaction.
WP
Willie P's update12 Oct 2023, 19:37
Reviewer Update
It is clear that you only react on Hellopeter complaints. That shows how pathetic your customer service is. Late delivery, non working fridge, complaints are not attended to, I seek help through Hellopeter, I must buy another fridge, still no reaction.
WP
Willie P's updateReviewer Update
12 Oct 2023, 20:42So this is where I stand now. Sickening!
Your Job number is: ***, and a technician will be in contact with you in the next 3 to 5 working days
Your Job number is: ***, and a technician will be in contact with you in the next 3 to 5 working days
WP
Willie P's update12 Oct 2023, 20:42
Reviewer Update
So this is where I stand now. Sickening!
Your Job number is: ***, and a technician will be in contact with you in the next 3 to 5 working days
Your Job number is: ***, and a technician will be in contact with you in the next 3 to 5 working days
Game's replyOfficial
13 Oct 2023, 09:46Hi Willie, I'm sorry, I've checked, and the above correspondence was done via email with the agent handling your query and not from Hello Peter.
Game's reply13 Oct 2023, 09:46
Official
Hi Willie, I'm sorry, I've checked, and the above correspondence was done via email with the agent handling your query and not from Hello Peter.
WP
Willie P's updateReviewer Update
15 Oct 2023, 11:21So on Friday 13 the technician arrives to repair my fridge. I have had this non working Hisense fridge from 21 August 2023.
This so called technician took his gas torch and heated the filter dryer body until it almost melted. I told him he now destroyed the filter and all those burnt internals are going to block the gas passages. I phoned his supervisor and the technician was told to replace the filter. It is obvious that this technician is not qualified to work on fridges.
He left and said he was going to purchase a new filter.
He left the fridge running which I stopped, but it has obviously now contaminated the whole cooling system.
This so called technician never returned on Friday, but on Saturday morning he called saying he was sorry he did not return.
I told him I waited all of Friday for him to return and that he should tell his supervisor to send someone that is qualified. Im so sick of Games incompetence and now Hisense is following suit with their after sales service.
This so called technician took his gas torch and heated the filter dryer body until it almost melted. I told him he now destroyed the filter and all those burnt internals are going to block the gas passages. I phoned his supervisor and the technician was told to replace the filter. It is obvious that this technician is not qualified to work on fridges.
He left and said he was going to purchase a new filter.
He left the fridge running which I stopped, but it has obviously now contaminated the whole cooling system.
This so called technician never returned on Friday, but on Saturday morning he called saying he was sorry he did not return.
I told him I waited all of Friday for him to return and that he should tell his supervisor to send someone that is qualified. Im so sick of Games incompetence and now Hisense is following suit with their after sales service.
WP
Willie P's update15 Oct 2023, 11:21
Reviewer Update
So on Friday 13 the technician arrives to repair my fridge. I have had this non working Hisense fridge from 21 August 2023.
This so called technician took his gas torch and heated the filter dryer body until it almost melted. I told him he now destroyed the filter and all those burnt internals are going to block the gas passages. I phoned his supervisor and the technician was told to replace the filter. It is obvious that this technician is not qualified to work on fridges.
He left and said he was going to purchase a new filter.
He left the fridge running which I stopped, but it has obviously now contaminated the whole cooling system.
This so called technician never returned on Friday, but on Saturday morning he called saying he was sorry he did not return.
I told him I waited all of Friday for him to return and that he should tell his supervisor to send someone that is qualified. Im so sick of Games incompetence and now Hisense is following suit with their after sales service.
This so called technician took his gas torch and heated the filter dryer body until it almost melted. I told him he now destroyed the filter and all those burnt internals are going to block the gas passages. I phoned his supervisor and the technician was told to replace the filter. It is obvious that this technician is not qualified to work on fridges.
He left and said he was going to purchase a new filter.
He left the fridge running which I stopped, but it has obviously now contaminated the whole cooling system.
This so called technician never returned on Friday, but on Saturday morning he called saying he was sorry he did not return.
I told him I waited all of Friday for him to return and that he should tell his supervisor to send someone that is qualified. Im so sick of Games incompetence and now Hisense is following suit with their after sales service.
Game's replyOfficial
16 Oct 2023, 09:09Hi Willie, thanks for getting in touch. We're so sorry for the experience with the technician. You're feedback will be noted with our manufacturer. 🙏
Game's reply16 Oct 2023, 09:09
Official
Hi Willie, thanks for getting in touch. We're so sorry for the experience with the technician. You're feedback will be noted with our manufacturer. 🙏