Game sells defective items

I purchased a new Samsung washing machine. When i put it on it makes a big noise when washing and does not end wash. I have spoken to so many agents. All i get is we will get back to you. It was not even day old when i reported it. I advised them that someone needs to come out and check within the next 2 days as i work and no one is home from Monday. No one is assisting i need a washing machine asap. And i have requested that game come collect this broken machine and refund me i will go buy it elsewhere. Still no one is giving me an answer. Instead i am getting emails that someone will call me about troubleshooting steps.