BR
Bernard R

1 reviews | Active since Mar 2012

27 May 2015, 15:40

Game selling used goods aka pawn shop style

How's this ?? Game Mossel Bay are now into the 2nd hand business. Today I purchased an Ellies Open View HD Decoder. An assistant helped me and I made sure the box was sealed. Been caught too many times in the past.<br> <br> On arriving home I cracked the seal and removed the contents from the box. The batteries were already installed in the remote, which is not the norm as they can leak and damage the unit<br> <br> The manual....oh, the manual. The manual, Warranty Card and Installation Voucher looked like a dog's breakfast. The manual had someone else's notes scribbled on various pages in both pen and pencil. They were decoder numbers and contact numbers etc. There were also some other scribblings in pen on the diagram of the decoder ????<br> <br> The Installation Voucher was already filled in.... I suddenly have a new name and address !! I appear to have moved from Great Brak River to D'Al****a, Uitbreiding 8, Mossel Bay. Oh, all my contact numbers have also changed and lordy lordy... everything has already been installed by Electronic Services !!!<br> <br> I would not advise purchasing any food at Game Mossel Bay...it's probably all regurgItated ... to save you the trouble of chewing etc etc.<br> <br>

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Replies (1)
Game
Game's reply27 May 2015, 15:51
Official
Hello BernardRother,

We acknowledge receipt of your complaint with reference *** and apologize for any inconvenience caused.

We have policies in place to ensure that returned items do not end up on the floor again and this matter will be investigated.

Senior management will contact you to discuss this matter. Please do not hesitate to contact me should you need further assistance in this matter.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73