Game Secunda bad service

I'm placing this review on behalf on Isabella Du Preez, a pensioner in a wheelchair. She bought a Defy Eco freezer on the 26th Dec. After a few hours of being switched on, it became clear that the freezer is defective - slthough it gets cold, it does not freeze. She tried to call Game in Secunda for assistance, but could find any number that works. She went to Game to report , but have not had any satisfactory outcome to her problem. The meat in the freezer is going off and Game just shrugs and says they will send someone to "look at the freezer". They cannot however give a date when the freezer will be repaired or replaced. This is terrible service from Game.