Game Secunda and Whirlpool 6th Sense

I have bought a new Whirlpool 6th sense tumble dryer for R7500 from Game on 17 September 2018. I got a small discount because there was no stock available and thus I had to buy the demo on the floor. I collected it wrapped in bubble wrap and took it home. I offloaded it at the house and put it inside where the other washing machine is standing. In the following week I had to get a new tap installed inside for it to be able to have water. Thus the following Monday everything was installed and the machine was plugged in. I tried to use it but with no success. It kept troubleshooting and sending out an error. I immediately phoned Game Secunda and was then told to email the invoice slip through as they have to get a technician out to asses the machine and then only would they be able to help me further. I didn't fully understand why a machine which I just bought had to be a problem to sort it out. But I kept calm and said that I am willing to do it if they can just replace the machine. So I sent through the email to Game and then there was just nothing. Up to now there have been no contact with me whatsoever and I am still sitting with a brand new machine that doesn't work and thus can't be used. I am not willing to leave this right here. This is a lot of money and I paid for a new working machine which I didn't receive and now they have no means to help me to replace the machine. I want a new whirlpool and I want to sort out the matter. This is absolutely pathetic. I wonder if you would have been happy to pay that amount for a machine to just stand around because it can't be used.