Game Samsung microwave failed repair

I bought a Samsung microwave atGame Store Bloedmall Pretoria. After a year or so, it stopped working and I reported it faulty at the same store, in August 2019. I was told that they need to log an invoice reprint query with HO as mine was fading. After two months with no communication from Game, I went back to the store only to be told that nothing came from their head office and I must just wait. A lady named Francina helped me to log the query AGAIN on the 2nd of October 2019. Till today, after back and forth with Game, I am still waiting for an invoice reprint so that my microwave can be booked for repairs. So basically, I must wait for another 6 months to have my microwave repaired making it a year? It still has the warranty. Is this how Game treats it's customers???? This is totally unacceptable!!!