Game - Samsung Fridge - Defective product no attempt to resolve

I purchased a SAMSUNG 519L frost free combo fridge on 24 Nov 2017 from GAME Gateway and was advised by the salesman that the fridge was my best option . After a month or two of using it, I noticed a popping noise at night. In April 2018 when I could not stand the noise any longer, I went to Game Gateway and spoke to one of the sales guys in the refrigerator department to get some assistance. I was advised that it is not unusual and that due to temperature differences during defrost cycles and because it is new, the fridge needs to adjust and will settle. I waited for this to happen but the noise only got worse. At night there are random loud noises like something is falling and crashing at the bottom of the fridge. It is disturbing and frightening at night and I don't expect this from a SAMSUNG product of that price. On 27 Jun 2018, I decided to raise it with Game customer service who arrange for a Samsung technician to come out for an assessment. The guy came in and advised that it is totally normal with frost free fridges and there is nothing that can be done. This is absolute nonsense because I've owned another Samsung frost free Friday and although it made minor noises sometimes, it didn't make the loud noises like this one! I proceeded to contact Game customer service again! who in turn arranged another call out with a Samsung technician. I was advised of an aluminium foil that could reduce the noise. Had it fitted and still no improvement!

Instead of shoving me backwards and forwards can you please just fix the problem with the fridge or exchange the fridge for one that is not defective! There is no way that it is normal for a fridge to make noises enough to wake you up each night! I bought the product from Game, so you need to resolve this!