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Chante C

1 reviews | Active since Dec 2025

17 Dec 2025, 23:48

Game SA is the worst retailer with PATHETIC customer service!

On 1 Dec 2025 I purchased a TV with Games Cyber Monday sale, I received a notification that my order can be collected at their Tygervalley store. To my surprise when collecting the TV was cancelled due to no stock 1. I was never notified I had to call to find this out 2. The TV was very well STILL in stock which is False advertising! I then escalated the matter and demanded my TV it has now been 17 LONG days of fighting with Game for my TV on 10th I was noticed that the TV has been set aside and payment must be transferred from online to the store, how does it take 7 days to allocate a payment that’s already with the company? I have now called the store 50 times, only to hear we’ll call you back, we waiting on feedback their staff even **** to me about who was responsible for the delays and then when she got caught she just started ignoring me! I escalated the matter to the Regional manger and STILL got not feedback or even an apology! Instead the staff just act as if they doing me a favour by saying we working on the case! It has been 17 long frustrating days with Game a HUGE retailer that takes no accountability for their Failed online system, *********** staff & lack of Service!

I am a PAYING customer! I expect & deserve quality service! I paid for a product and should receive it!

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Replies (1)
Game
Game's reply18 Dec 2025, 08:10
Official
Hi Chante, Thank you for getting in touch. I'm sorry you're awaiting your TV and that your call backs haven't been answered. Your query is being dealt with by the complaints team, and you will be reverted to as soon as the agent has feedback.