JW
Jackie W
1 reviews | Active since May 2017
17 Oct 2023, 08:49
Game *****s money
Terrible customer service and call center even worse. Charging interest and fees on a R0 balance - nearly 2 months later and I am still waiting for a call back to assist. No Manager has gotten back to me yet. Yet they are very quick with collections letters and calls for the interest they charge on nothing.
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Replies (3)
Game's replyOfficial
17 Oct 2023, 13:28Hi Jackie, thanks for getting in touch. We are so sorry for the overall experience. Please be advised we will escalate the matter to be addressed. 🙏
Best regards,
Game's reply17 Oct 2023, 13:28
Official
Hi Jackie, thanks for getting in touch. We are so sorry for the overall experience. Please be advised we will escalate the matter to be addressed. 🙏
Best regards,
JW
Jackie W's updateReviewer Update
20 Oct 2023, 09:58And still no manager has contacted me. Very frustrating and no hope that Game will come to the party. Ombudsman will be contacted today.
JW
Jackie W's update20 Oct 2023, 09:58
Reviewer Update
And still no manager has contacted me. Very frustrating and no hope that Game will come to the party. Ombudsman will be contacted today.
Game's replyOfficial
20 Oct 2023, 10:52Hi Jackie, I'm sorry, you haven't been contacted as yet. Your query was escalated to RCS as they are the administrator and handle all account queries.
Best regards,
Game's reply20 Oct 2023, 10:52
Official
Hi Jackie, I'm sorry, you haven't been contacted as yet. Your query was escalated to RCS as they are the administrator and handle all account queries.
Best regards,