GAME'S DISGUSTING CUSTOMER SERVICE

I purchased 2 luggage sets from the Westwood Mall branch on 18/10/2015 at a R950.00 each. On Tuesday 20/10/2015, I noticed that Game Pavillion was relaunching and had advertised the same goods at R790.00 each in the media. I then made a call to the Westwood store to enquire if they would refund the difference of R160.00 each and spoke to Bronwyn at Customer Service, advising her also of the relaunch in Pavillion. She advised that I must bring the catalogue through to the store and they would reimburse me. Upon arriving at the store on 25/10/2015, I was informed by Niresh Harilall, store manager, that he was unable to refund the monies because of the relaunch. I explained that I was misled by Bronwyn, he then proceeded to question her and she admitted to giving the wrong information to me. I advised him that I should be refunded in full, in the interest of customer satisfaction and the admission of guilt from his employee. He then said that I should return the luggage to his store, obtain a refund and purchase at Pavillion. I refused and he then tried to offer me R100.00, which I thought was insulting and was bemused, as I thought this was against protocol. PLEASE REFUND MY MONEY!!