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Ntemaa N

1 reviews | Active since Jan 2022

26 Oct 2022, 07:07

GAME & RYOBI are the biggest ******** & ********** in SA

Bought a RYOBI generator @ Game store Welkom, in June 2022 & first time using it it was leaking petrol & oil. I took it back for repairs, since it only had a month & was still under warrantee. It took them full 21 working days for them to repair it but came back with the same problem & even worse it couldn't even start anymore. It was as if they never even touched it, let alone repairing it. I went back to Game [Welkom] again on Saturday [22 October 2022] & told them that I no longer want the generator, since they even failing to repair it & I'm also using lot of money everyday during load-shedding as i am unable to work. But the manger of Game Welkom Mr. Sonwabo told me that he cannot refund my money as he needed to contact the supplier/agency. Then he called me only on Tuesday [25 October 2022] told me the lame excuse, claiming that the supplier are saying the generator is still under warrantee, which they failed to repair. He couldn't provided me with the written feedback or the name & tittle of the supplier that he was communicating with. Game & RYOBI are ****s & I'm going to encourage everyone I know [even on social media] to never to buy anything @ Game Stores & RYOBI products as they are ****s. I am going to contact & write an email to the National Consumer Commission & also to my attorney regarding this matter & I'm never going to let this go until I get all my money back. Game took my money & I want it back

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Ntemaa N's update30 Oct 2022, 15:27
Reviewer Update
I finally got my refund for the useless generator i bought at Game, after writing a review on Hellopeter. I wrote an email(complaint) to Game customer services and they have rep**** to my email within a short space of time, also notified me that the matter has been escalated to the GameWelkom store, then another manager from Game Welkom (Christo Spies) tried so hard not to refund my money, and wanted to give me back the same generator. Only after threatening lawsuit and contacting Akhona from Game customer services, that's when he agreed to refund my money. I'm very much happy that this matter has been resolved, and that's only because of people like Akhona at the Game customer services. She's a true hero for me and deserve a fat salary, a true asset to Game