Game - Rosebank Mall - VERY SUBSTANDARD CUSTOMER CARE

On Saturday 03/07/21, I went bought a fridge at Game (in store), and ensured the correctness of my delivery details. I was advised that delivery would be complete by latest Tuesday, 06/07/21.

As I was leaving Rosebank Mall at about 17:45, I was ****** off my cellphone. We reported the incident to The Zone management, and further opened a ******** case the next day.

On Monday, I was unsuccessful at contacting Game in order to change my phone number for delivery purposes. We contacted them the whole day and also seek assistance from customer care, who advised that they were also unsuccessful.

On Tuesday 06/07/21, we contacted The Zone and requested the Game store manager’s contact which was provided. The manager advised that he was on leave but would try to get someone to assist. He did not revert. We contacted the customer care once more to seek assistance and they advised that they still couldn’t reach the store. We further sent an email that we obtained on the website to ***, which was ignored.

No delivery was made by Tuesday 06/07/21. No one from Game attempted to contact us either to check delivery had been completed or to keep us in the loop.

On Wednesday 07/07/21, we contacted the store manager once more. He advised that he had updated the details on the system but was not aware that we were expecting a delivery (very bizarre ?). He further indicated that he would ask the store about progress on the delivery, but he did not revert.