GAME ROSEBANK _ INEFFICIENT

I purchase a KIC fridge on the 29th May 2015 and delivery took place on the 30th May 2015. I discovered dents on the fridge on the morning of 31st May 2015. <br> Saturday 6th June(14h00), the replacement arrived and was unpacked, there were no dents and all the internal shelves appeared to be there and in order. I was instructed by the delivery team not to turn the unit on for at least an hour or so, as the gas needs to settle first. 6th June 21h00, I turned the fridge on and started wiping the unit down. I opened the bottom door to begin cleaning inside and found that the light did not go on, upon inspection it was established that the bulb was not the issue but that the switch was broken. Also I discovered that the metal rack inside the fridge was bent and did not sit properly in the grooves due to the bend.I went to GAME ROSEBANK and spoke with the store manager RASHID to which he said that I will need to be responsible for the payment of the collect and exchange if I want a new unit??? I contacted the GAMEcall centre yesterday and gave the call centre person all the details and still I have not recieved a call back, I have also sent two mails and no response!!!!! ??