Game *******

Ordered a stove online on 26th July based on the specifications listed. The following day I went to look at the stove in store and noticed the specifications were not the same and contacted Game to cancel and refund. Since then I've been trying to get an update from Game, email, chat to us, whattsapp and phone unsuccessfully. On the weekend I received a call asking if I'm at home as they want to deliver, I stated they must not deliver as the order was cancelled. Today I logged onto my Game profile and noticed the status now reflects as delivered, so no refund and no stove. Contacting Game all I'm told is they "looking into it" and usual promises of coming back to me.