Game Richards Bay RYOBI lawnmower warranty not honored.

We purchased a Ryobi lawn mower (RM-145P) from game Richards Bay which gave us a 24 month warranty on the product and we were told that if anything happens to the unit we could send it in for repairs.

Fast track 10 months later and the pull start on the unit stops working so we took the unit back to game on the 21/12/2023 after the lady checked the unit for fuel and oil and she took down the serial number, we were told that Ryobi was closed and we should expect the unit back at the end of January which was a terrible inconvenience.

So we got another brand new machine as we could not wait so long for the unit and it was the festive season and we needed to clean up the lawn,

Now in January when we called about the unit and we were told that Ryobi has charged us over R5000 for repairing the unit that is still under warranty, we were shocked and asked the lady why and she said that we had run the unit with no oil which is a lie as we always check oil and fuel when we're using the machine also on the day that we left the unit for repairs the lady checked oil , fuel and tried to start the machine,

Furthermore, Game repair center is giving us the details to contact the Ryobi repair center so that we can sort out our own repair, when we purchased the unit from Game and our warranty is with Game so why should the client be pushed around from pillar to post when it is infact Games responsibility to sort out this repair? This is not customer service.

This unit had a factory fault that nobody picked up and now when there is a problem with the machine they are blaming the client which is pathetic customer service.

So Game and Ryobi is trying to get out of the warranty and trying to blame the client when we have been supporting the brands for many years that is totally disappointing.

Please sort this issue out.

RYOBI LAWN MOWER 145CC (RM-145P) Serial no : *** Sales Order no : *** Ref no : ***

Darren Naidoo ***