Game returns and repairs policy **********

I returned a Hisense TV set to Game on the 2607 & was told that we will receive it back in 3 weeks. Last week on the 1708 I received a call from Unathi and she promised to call back during that week of which she never did. I went to Game on Sunday the 23rd of August and when I got there the customer care department told me that we only returned the TV set on the 0608 after numerous explanations from my side then they agreed that it was received on the 2607. Then I was promised that if it was not delivered on 2408 I will receive a new TV, instead of receiving a new TV on 2408 I received a call from the store their telling me stories about SKYNET, where do I fit in?? If SKYNET delivered the set to the wrong store?? They are making the delivery problem my problem. Didn't THEY SAY THEY 'LL GIVE ME A NEW TV!!!But what does the policy say? It means Game store policy is a lie. I need everyone to know that the policy its just written as a false adverti*****t. Cause the store refuses to replace the TV, their telling me stories. Their not suppose to tell me what went wrong but replace the TV. I need a new TV as the policy states. I was suppose to receive a new TV yesterday as I was promised