Game Retail's unspeakable experience

I'm disgusted by the service I have been receiving not ones but for a number of times. 1st - I bought a Samsung microwave in 2018 (Black friday special) at Mall of the South store and in two months the microwave stopped working. I then went into the store two months later after struggling to find the slip. My details were taken and I was told that this will take 3 to 6 weeks however this took them almost 3 months and only because my wife called the head office. They then took the Microwave in for repairs however, it was returned and I was told that the guarantee doesn't cover damages caused by ****roaches and I was quoted over a thousand to fix that. The electrician that I found fixed the microwave in less than 5min saying that there was failure with the power transfer and it just needed a boost.

2nd - I bought a JVC soundbar at Game GreenStone last year September and it just stopped working in less than 4 months and I then went back to inform them about that. The lady that was assisting me told me that it will need to be sent back for repairs. It was strange because my friend had the same one and when it game him issues he was offered a chance to choose another one since they were aware that this model has been giving other customers the same issue. I cooperated and asked them to find me the slip for that specific day as shown on the statement issued to them. I went to the store about a month ago to check if they have any feedback for me and that lady said they still haven't received the slip. I am still waiting and the 1 year guarantee was due end of September. This is really pathetic and very unprofessional. Today (15 Oct 2019) I tried calling head office and Nqobile & Cleo tried connecting me to the call centre and the call just kept on hanging up. If it's not long ques its this :(. When will we get the good service for the money we are spending at Game?