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natasha P
1 reviews | Active since Jun 2013
03 Mar 2021, 14:03
Game replies to patronize, but takes no action
Its been a week since my delivery and complaint, you guys rep**** to say someone will be in contact. Nobody did !
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Replies (2)0
Replies (2)nP
natasha P's updateReviewer Update
04 Mar 2021, 14:15Thank you for your reply Suhayfa.
I understand my query has been escalated, I would think escalation means high priority - i dont understand how this is high priority when nobody even bothers to communicate with me, nor update me on whats going on.
I ordered, The item was delivered defective, you need to exchange in order to sort the customer out, and deal with improving internal processes thereafter. Tell me if I've missed anything out ???
So, I have to wait for this item to be collected, then wait again for you to put another device out on delivery, correct ?
I understand my query has been escalated, I would think escalation means high priority - i dont understand how this is high priority when nobody even bothers to communicate with me, nor update me on whats going on.
I ordered, The item was delivered defective, you need to exchange in order to sort the customer out, and deal with improving internal processes thereafter. Tell me if I've missed anything out ???
So, I have to wait for this item to be collected, then wait again for you to put another device out on delivery, correct ?
nP
natasha P's update04 Mar 2021, 14:15
Reviewer Update
Thank you for your reply Suhayfa.
I understand my query has been escalated, I would think escalation means high priority - i dont understand how this is high priority when nobody even bothers to communicate with me, nor update me on whats going on.
I ordered, The item was delivered defective, you need to exchange in order to sort the customer out, and deal with improving internal processes thereafter. Tell me if I've missed anything out ???
So, I have to wait for this item to be collected, then wait again for you to put another device out on delivery, correct ?
I understand my query has been escalated, I would think escalation means high priority - i dont understand how this is high priority when nobody even bothers to communicate with me, nor update me on whats going on.
I ordered, The item was delivered defective, you need to exchange in order to sort the customer out, and deal with improving internal processes thereafter. Tell me if I've missed anything out ???
So, I have to wait for this item to be collected, then wait again for you to put another device out on delivery, correct ?
nP
natasha P's updateReviewer Update
08 Mar 2021, 09:24 Good day, The item was collected now by Dawn Wing, under waybill number *** Kindly assist to have a replacement item sent out ASAP. Natasha
nP
natasha P's update08 Mar 2021, 09:24
Reviewer Update
Good day, The item was collected now by Dawn Wing, under waybill number *** Kindly assist to have a replacement item sent out ASAP. Natasha