Game Repair Policy - A lie

I bought a JVC smart TV from Game Hazyview and i had to return it after less than a month from purchase for repairs because the screen lost its brightness, this was on the 26th of December 2019. My disappointment is that I had bought the TV just before the holidays for my kids who had to spend the entire holiday season till today without any entertainment. I've made every effort to be an understanding customer taking into consideration that every business has its own SOP's, but Game's own policy as per the below means that I should have at least have a new TV by now as the repair has taken longer than 21 days to resolve.

I'm disappointed, considering the amount of money I've spent over the past few months at this particular branch.

Repairs within the Manufacturer’s warranty period take no longer than 21 days after receipt by Game or an authorised service agent. If in the event your repair takes longer than the stipulated time you will either get a replacement of that item with the same or similar model or your money back. This excludes returns made during the item’s extended warranty period, if and where this is applicable.