DM
Daniel M

1 reviews | Active since Sept 2015

09 Feb 2018, 09:33

Game repair centre is useless

I want to pass message to people who still think Game is one of the best when coming to appliances and to tell them to go to somewhere if there's some good appliances that they need.

2015 April/May i bought a kelvinator stove along with the 47" Telefunken and washing machine and two out the three were on the extended warranty, I was happy to have three of the above things up-until i realize that the quality of them is bad/worse. Two-three months later the stove and the washing machine gave me problems that led to a point whereby the mechanics from game were called to come and fix but it was just a temporary/useless work that never last for a year, even today I'm still having issues and I've been reporting them to Game and none of them is fixed. Last month i returned my TV to them due to a problem of switching on and they told me that i will get it in couple of weeks and i ask why can't you be realistic with the period because i can't wait for a month for a TV to be fixed. I can tell you that it has been over three weeks now without a TV/ update of how they are progressing with my TV. I mean such a simple thing to the expects won't be a problem at all unless the team that they have on repair center is uns****ed.

Same thing that they did with the stove is the same thing that they are doing with my TV, i regret the day i bought those things from Game.

0
Replies (3)
Game
Game's reply09 Feb 2018, 09:45
Official

We acknowledge receipt of your complaint with reference ***2 and apologise for the delay in sorting this matter our.

Senior Management will investigate the delay and will contact you with updated feedback.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

Game
Game's reply10 Feb 2018, 08:50
Official

We confirm that Management contacted you to advise that the repair is not done as yet but will keep you posted on the process.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

DM
Daniel M's update12 Mar 2018, 08:32
Reviewer Update
Thanks to the lady at game (Chris-hani), she was so brilliant...... I'm a happy customer now