Game refusing to give a new dishwasher , due to discontinued stock

I have been struggling since 9/12/2020 with hisense to get an approval number for my hisense dishwasher that needs to be replaced. Now I got the approval number and Roseline in the call centre department has been struggling since 04/01/2021 to arrange for Blazer couriers to collect the dishwasher. I have called so many times, but no one is willing to assist me. In the meantime, I’m using a DEFECT dishwasher that is damaging my dishes. When asked to speak to the manager I was told that he was not work nor is there a “second in charge “ The manager name is Tebogo... but Anza(8:40 , 7/01/2021) refused to give me his surname So much for FCR, striving of excellent services, Quality driven... do I need to say more, I have the dishwasher for 1 year and it’s still under warranty Hence I got an approval for a new one.

Debbie Heynes (Manager from mall of the south branch ) finally, 15/01/2021 to have the matter resolved, as I bought the appliance on , Online.

She called me on 18/01/2021 to inform me that Hisense has approved the "replacement of the dishwasher",{THIS I ALREADY KNEW FROM 09/12/2020] ... however I am unable to get a new one as the dishwasher that I have bought has been discontinued. They will refund me R2999, as I bought it on a black Friday deal and I have to pay the difference to get a new one. Well no where does it say on the "TERMS AND CONDITIONS" that should the product be discounted, you will get a refund and should the new product cost more, you are liable for difference. The Hisense dishwasher has a 2 YEAR warranty. Game sold dish washers on "BLACK FRIDAY DEALS, SO THAT YOU CAN GET RIDE OF OLD STOCK" ... Did they not have a "contingency plan" , that should 1 of these " discontinued dishwashers break", they will have a serious problem.

Well the quickest way out for management is to say>>> the dishwasher that you have bought has been discontinued. .... and we will refund you.

NO NO, that is not the correct answer. What they should be doing is arranging for me to get the newer model. Its not my fault that the dishwasher is faulty.

Why did Game not inform me .. [eg}

"Dear Customer... Please note that you have bought an appliance that will be discontinued soon. Should your appliance needs to be replace, although still under warranty, We will gladly refund you. Should you need to purchase a newer model , you will be liable for the difference.

This device was SOLD under false pretence and I was not informed APPROPRIATELY so that I can MAKE AN INFORMED DECISION, TO PURCHASE THE DISHWASHER OR NOT!!!.

Today 21/01/2021 I received a call from Debbie Heynes, Game mall of the south that , the Branch Manager Rashied Abed together with the Game online manager , have decided that they cannot give me a newer model, as it costs much more than the one I bought on black Friday. They can only offer me a white Midea dishwasher. I told Debbie iam not happy with the brand “Midea” , as I don’t know it and that is not the brand I bought. But if they can give me a silver one, I’m willing to accept it. She asked to call me back to confirm with “Rashied Abed”. Of which he refused to give me a silver dishwasher.

Basically, Game is saying take the white dishwasher or leave.

I am utterly disgraced by their service, and lack of urgency. Game does not know anything about Treating customers fairly. All my appliances are silver… why must I settle for a white dishwasher. Please please help me and get Game mall of the South to give me a silver dishwasher, even if it is the ‘midea brand. Order number:*** Approval for new dishwasher from Hisense: ***5