Game refusing to close my account

So I closed my Game account and paid the settlement balance on 25th April 2020 and I was told that I should come back after the 6th of May to actually close the account because that will be the only time payments reflect. So I did that, on 12 May I received an email saying that Game is in the process of closing my account but it will be closed on the next billing cycle. End of May Game took some money from my account which I assumed was admin fee since it's in the process of closure. End of June and now in July Game deducted again, so I reversed the money. On Monday Game sent me an email saying I owe coz my debit order didn't go through, so I emailed them back to ask Game why is the account still not closed since my request in May, I even attached the email that Game sent confirming the account was in the process of closure. Game didn't even read my email, instead they just responded by saying my account will be closed after the next billing cycle and this time they have put a date of 10/08/2020....i tried to to call today, ended up using over R100 of my airtime being sent from here and there and still no assistance. Game can you please assisted and have this account closed with immediate effect.