1 reviews | Active since Jan 2026
GAME REFUSES TO REFUND ME FOR HAVING AN ITEM FOR NOT MORE THAN 2 DAYS!
Game refuses to refund me after 2 days of purchasing a Air Cooler Online.
On the 9 of February I purchased a Air Cooler online for R799 hopeing it was going to cool my room as the ONLINE IMAGE LOOKER VERY PLEASING.
When I received the item and tested the Cooler function I FOUND NO DIFFERENCE IN TEMPRETURE as assposed to a normal fan half the price.I placed the package in the ORIGINAL BOX WITH ALL ITS ITEMS and resealed the box.I then placed a return request with the option to collect as I had 30 days to do the request.
By the 11 of February I still not receive a call from Game as when they where going to collect my product so I phoned the Customer care line.They said someone will call you back as it takes 48 hours to do a return and in the meantime I must send 7 photos and my banking details with proof of residence FOR WHATEVER REASON I DONT KNOW ! So I sent it threw.
On the 13 of Febuary I got a call from Game Customer care asking have I opened the box before they can log a return and I said yes (Like I explained to her I tested the Item and I'm not happy with it so I want to return it and thats why you asked for photos.
They agent then rudely REP**** WE CAN'T REFUND YOU BECAUSE THE BOX HAS BEEN OPENED.
I said to Agent that is not True because by LAW I have 7 days to receive my REFUND if im not happy with my purchases.
She then Rudely rep**** WE CAN'T HELP YOU AND THE PHONE LINE WENT DEAD !!
I PHONE GAME CUSTOMER CARE BACK AND THEY KEEP TELLING ME they can't get hold of me which IS A LIE
SHAME ON YOU GAME FOR TAKING OUR HARD EARNED MONEY
I would like someone to please follow this up as this is unacceptable! and return my hard earned money!!!
- Unseen Goods: If you did not have the opportunity to examine the goods before purchase (e.g., online or catalog shopping), you can return them within 10 business days after delivery.
- Unseen Goods: If you did not have the opportunity to examine the goods before purchase (e.g., online or catalog shopping), you can return them within 10 business days after delivery.