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Rob G

1 reviews | Active since Jul 2023

10 Apr 2024, 12:01

Game refuses to re-instate a paid Gift Card value

Going through my late wife's wallet, I found a Game Gift Card. I took it to a store and was informed that the card had expired and that the value had been lost or forgone! I was advised to contact Game Head Office to have the card or value re-instated, which I did.

I was informed by the card management company that Game Head Office had removed the value from the card as the card had expired. This should not be a problem as a new card could be issued with the same value on it.

After all, the money on the card belongs to the Gift Card holder, and NOT to Game. The card life may expire, but the value or money on it cannot.

Staff at Game Head Office were quite intransigent and simply said that the card and value had expired. When asked how someone's unspent money expires, they simply rep**** that it was Game's policy!

The value is not great, but the principle is HUGE. In my understanding, this is quite simply an act of theft! Harsh, but true.

0
Replies (4)
Game
Game's reply11 Apr 2024, 10:41
Official
Hi Rob, thanks for getting in touch. Firstly, I do extend my condolences to you and the family. Secondly, I want to humbly apologize for the lack of urgency to further assist in the way you had expected. Kindly advise when this voucher was purchased and what the expiry date on the voucher states, because if it is that the voucher has expired, we are not able to assist as it is of no value. 
RG
Rob G's update11 Apr 2024, 11:10
Reviewer Update
Thank you for replying, but your response shows that you are avoiding the truth and reality.
Firstly, I did not expect any urgent response. Secondly, it was not a voucher, but a Gift Card. Thirdly, it was given to my late wife so I have no way of knowing who and when it was purchased. Fourthly, there is no expiry date visible on the card, with the exception of it stating that "This card is valid for three years from date of purchase". That just means that the card itself can expire - the value on the card still remains vested in the holder of the card. Game remain liable to provide a means of redeeming that value!
Game
Game's reply11 Apr 2024, 11:59
Official
I completely understand your point and although it is a gift card, not a voucher, they are subject to similar rulings. Rest assured, I have escalated your details to our complaints team, so they may intervene and discuss a way forward. 
RG
Rob G's update22 Apr 2024, 16:28
Reviewer Update
As I've stated earlier, the value is insignificant, but the principle is important. So for Game to simply take my money shows that they have no morals or integrity, and quite frankly do not care about their customers. What could have been such a simple thing to rectify, has now turned into a very negative market perception! I will go out of my way to convince people not to shop at Game.