MJ
Mxolisi J
1 reviews | Active since Mar 2009
05 Mar 2015, 21:33
Game refuses to help
I bought a Kettle (Russell Hobbs) at Game in 2014, two months later the switch stopped working. I took it back to Game and was given another kettle of the same kind. The same thing happened with this new kettle and I took it back again. I was given another kettle, also of the same kind, but with this one, whenever I plugged it in, the power tripped. I tried it numerous times, even removed all the other appliances but still the power tripped. I took it back to Game and it worked fine with them, but when I tried it again at home it still did the same thing. I have now given up on this kettle and all I want is my money back. The guy (Zuks, I think) I spoke to refused to be of any help.<br> <br> Frustrated.
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Replies (1)0
Replies (1)Game's replyOfficial
06 Mar 2015, 14:43Hello musze,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Store management will investigate this matter and will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Store management will investigate this matter and will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply06 Mar 2015, 14:43
Official
Hello musze,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Store management will investigate this matter and will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Store management will investigate this matter and will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
