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MS
Makhutjisha S

1 reviews | Active since Dec 2017

30 Jan 2025, 12:48

Game Refuses to close account

I am writing the review on behalf of my Dad who is a pensioner.

He had a Gane stored card and asked for settlement amount, he paid the settlement in Decemver and asked the account to be closed but the account was not closed, he further made enquiries and was told the pay 138, he paid the amount and still account was still not closed. When he calls he is being given the run around about calling the following day??? Why is Game refusing to close the account as always the is a balance that must be closed...he is the one running after them calling them to close it yet he is being charged telephone calls....For what ??? So u charge an individual for using their own airtime to callntiur stores??? This is really frustrating and very disappointing

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Replies (2)
MS
Makhutjisha S's update30 Jan 2025, 16:46
Reviewer Update
We can't be calling each and everyday whereas at the end the charges are coming to our side...Please get someone to call him to close this account, and this thing of having going to the store every now and than while his taken from pillar to post is unacceptable...So it was okay for Game when he was taking the credit and buying but today cause he wants to close it it's mission impossible...
MS
Makhutjisha S's update05 Feb 2025, 16:21
Reviewer Update
What you are not understanding is that he has been requesting for the settlement and each time he is asked to pay a certain amount, he pays that amount but account is still not closed...Even now since RCS refuses to call him he paid again, whether the account has been closed or not we don't know...we have to wait for the following month, so I don't know if this is their way to keep making money or what exactly they are doing...It'd obvious that Game is now saying, we can't entertain such that is an RCS problem while RCS also says we have no interest since he wants to leave...