Game Refunds Department

I have been liaising with Natasha Robain from customer service regarding a refund that needs to be processed since May 2020. I have been referred to various departments and have spoken to people who clearly do not know what they are doing. According to Natasha the query has been escalated “every week” since then but I have not received any feedback. For a customer to wait 3 months for an account to be Credited is unacceptable and the process is becoming intolerable!