GAME - REFUND ********

I bought a wall machine online from game stores see order and correspondence attached :

Hello Guest,

Great news!

Your order has been dispatched from our warehouse and its making its way to you.

Our courier partner will contact you soon with your tracking information.

If you have any questions about your order contact us at #genHtmlLink($mailToUrl '#1B69BB' $contactEmail) or call us on ***.

Order details #*** (placed on Thu Apr 30 05:21:02 SAST 2020)

Item SKU Qty Subtotal Barber Kit ***5 1 R599.00 Subtotal R599.00 Shipping & Handling R50.00 Total (excl.VAT) R564.35 VAT R84.65 Grand Total (incl.VAT) R649.00 Thank you, Game Online Team

H G <***> Mon, May 11, 9:37 AM

to ***

Good Day , i have placed and om line order a per below :

Order details #*** (placed on Thu Apr 30 05:21:02 SAST 2020)

Item SKU Qty Subtotal Barber Kit ***5 1 R599.00 Subtotal R599.00 Shipping & Handling R50.00 Total (excl.VAT) R564.35 VAT R84.65 Grand Total (incl.VAT)

The dawn wing courier company , came and delivered it this morning , but i no linger require the item.

It was no opened ,i didn't sign for delivery and acceptance and he stated that "he would return it to Game "

Can I please request a full refund ?

Regards Hudda Gaidien

NB ! what is this email link in the order , as it doesn't work #genHtmlLink($mailToUrl '#1B69BB' $contactEmail)

i never took delivery of the ice and returned it with courier services. i has taken the over 2 months to refund me and up until today i still did not get my money back.

all services agents has given me incorrect information on there refund process. you cannot get a hold of the on the phone and when you do they let you hold on forever . i have spent more airtime and data just trying to communicate with them.

every day its a new process . first i was told 3 - 5 business days . then they wanted my my bank details then they said 7 - 14 days for the refund . when i called then today they told e they need y bank details emailed to then which was not advised prior. i sent an email today 15 June 2020 and not i get another reply saying that the refund will take oath 3 - 5 working days .

how ridiculous is this that they are sitting with my money in their bank accounts for over 2 months .

the customer service is absolutely pathetic and unprofessional .