GAME REFUND NIGHTMARE

Do not buy high value items from game online the return process is an absolute nightmare, I ordered a fridge online firstly they courier partners decided to deliver without prior notification like other courier usually do and this isn’t the first time they just assume people stay at home 24/7 and never work. So on the said day I was at work and received an sms that my package will be delivered shortly, I had to quickly arrange for my helper to receive the package. I rushed home as soon as I could probably about 20 mins or so after the courier had left. Immediately I realized that this fridge was not value for money at all and extremely small for the large price paid. I quickly logged a return that same day moments later from then there was no response from them and o continuously had to prompt them for this , eventually I received a mail for pictures which i advised I was at work but as soon as I got home I immediately sent the pics. There next day later in the day still no response from game I them followed up to which they rep**** they are waiting for pics which was sent and I still send a remind on that mail for them to acknowledge receipt of my mail and nothing. Thereafter I contacted them again via chat service and after few hours they rep**** to my email to just say pics have been received since then they have not collected the fridge nor provided response today I sent another email completely ignored I advised them numerous times that I’m without a fridge and also want to purchase another one from them that’s on special and I would like to not miss that one but no care in the world. Today I got a call regarding another return from the same order which is another nightmare on deceptive marketing, but I asked this guy to please follow up or point me in the direction of someone that can help me with he fridge he advised that they needed to know of the fridge was plugged on and of the original packaging was available but no one communicated this with me so how was I supposed to know I’m not a mind reader . This is a total nightmare I’m without a fridge and game cannot be bothered and all of the agents have an attitude as if this was a free gift from them and not my heard earned money and from now reading reviews on their page about this fridge number of people have experienced the absolute same nightmare DO NOT BUY FROM THEM you are setting yourself up for stress