Game RCS No customer service or assistance

I bought a hisense microwave on 29 August 2025. On 14 December 2025 it made sparks while cooking potatoes in the microwave. I took it back to Game and was informed that I should return home with it, because maintenance is closed until 5th January 2026. And if I bring it back by then, I'll have to wait another 21 days for maintenance to either get feedback or the microwave to be fixed. I was not happy with the feedback and called their customer care. Which the lady said I should email my receipt and model name etc. I did just that. I also did the what's app complaint, whereby I was told to just wait for the 5th of January, there is nothing to be done. I am quite unhappy. This is not customer service at all. I bought the microwave because I need it and use it regularly. Now I have to wait for 2 months? I asked what can be done, and was told, nothing, you must just wait. The CPA to my understanding provides an automatic 6 month warranty of quality, that allows the customer to get a refund, replacement or repair, yet, I was never given the option. I'm very disappointed and frustrated by all this.