Game RCS *****

I am livid currently...while shopping at Makro yesterday, I get an sms thanking me for my R10000.00 purchases at Game stores. I immediately set off to Game N1 City to tell them I did not make any purchases and show the consultant the sms . The consultant calls the call centre who then blocks my account, and says I have to wait 21 days for the investigation to be completed as they cant take my word for it that I did not make the purchases. I then had to get all the necessary affidavits and docs for them. The consultant could also not tell me when and where and for what the purchases were. Surely its just a query on the card and they would be able to tell me where the ***** took place. The consultant also advised me that there has been a rise in these incidents especially over the festive season. She said my card might have been cloned, but I do not understand how when the card has never left my wallet in months. Game RCS has to protect their clients better and its very sad that Games level of service has dropped significantly. I have been a client of theirs for over 15 years.