Game - RCS - Additional fees

If there was a negative rating I will give a -100 of client dissatisfaction.

I have recently paid my account in full on 06 February 2021.

I have received my statement to find that they have added interest and all kind of fees so I still owe them monies.

Please advise you go into a shop and ask please can you give me my full outstanding balance and you settle your full outstanding balance, then 4 days later you receive an account to show you have an outstanding balance. I have paid all my debt and now you want to still add amounts to my account.

Please advise me how does this work.

I have contacted the call centre and she advised that her manager will call me back Saturday morning still to date I have not received a phone call from Game.

Is this how you treat an account holder that has been a loyal customer. Every month you take the monthly instalment via debit order on 25-01-2021 R1297.03 On 28-01-2021 I went into the shop and I paid R9000.00 and on 06-02-2021 the outstanding balance of R19 021.551 a few days later.

Please also note that my account has not been in arrears.

If everything is paid up then afterwards you want to add fees.

This is unacceptable.