NJ
Nadia J

1 reviews | Active since Jan 2013

11 Mar 2015, 15:06

Game/RCS Account

I went to Game in Canal Walk to pay my Game account and found that they were closed due to stocktaking.<br> <br> I proceeded to pay my account online by using the FNB app. I added the public recipient - Game - and their banking details prepopulated (I could not see this as FNB does not allow you to view this). I proceeded to make an eft transfer and selected that payment reflects immediately.<br> <br> Upon receipt of the payment notification, I noticed that the bank account differed to the bank account that Game customers are advised to use to pay their accounts. <br> <br> I then sent my proof of payment in an email to Game enquiring whether my payment was successful and if I could use these banking details in future. I have since received no response.<br> <br> Game banking details on FNB app:<br> <br> - Bank account number: ***<br> - Bank: ABSA<br> <br> Game banking details provided on the Game account statement:<br> <br> - Bank account number: ***<br> - Bank: ABSA

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Replies (1)
Game
Game's reply11 Mar 2015, 15:39
Official
Hello nadiajassiem,

We acknowledge receipt of your complaint and apologize for any inconvenience caused.

We refer the matter to RCS who is dealing with our credit matters and they will contact you directly to discuss this matter.

You can also contact them on ***or you can email them on ***.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73