NM
Ndivhuwo M
1 reviews | Active since Jan 2018
20 Apr 2018, 16:16
Game Queenstown
By far the worst possible game store i’ve ever visited. Waited an hour for a salesman who disappeared to God knows where... The manager proved to be equally ***********, she did not take charge of the situation. Just the words “The salesman is coming”, after an hour of waiting for something i already paid for. Very disappointing.
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Game's replyOfficial
22 Apr 2018, 10:55We acknowledge receipt of your complaint with reference ***5,
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies.
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply22 Apr 2018, 10:55
Official
We acknowledge receipt of your complaint with reference ***5,
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies.
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,