Game promenade sells faulty fridge

Horrible customer service!!! My parents bought a fridge at Game Promenade less than a month ago. The fridge was unboxed, plugged in but never got cool. A kic technician came out and inspected the device and confirmed that game sold a faulty device to them. It has a leak and does not seal... he then said game will deliver a replacement within two working days... It's been a full week and still no fridge. What are they supposed to do with perishable foods? On follow up today, they were told the "fridge guy" was not there. Seems to be a trend with game promenade and bad service to pensioners! We will now request a full refund and will take this cash sale elsewhere... Game clearly does not care about these sales