DV
Deniel V
1 reviews | Active since Feb 2018
23 Feb 2024, 13:40
GAME Price of product on Brochure..."Incorrect", after I enquired to buy as advertised
Trojan 140 Spinning Bike Advertised on Special at R2 699 on their Brochure: Game : Run Your Game (17 February - 08 March 2024).
Only to be told, "it is a mistake". If a product is advertised at a price, should it not be sold at that price??
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Replies (18)0
Replies (18)DV
Deniel V's updateReviewer Update
23 Feb 2024, 14:17Ref number for complaint/enquiry as logged with client services is: ***.
DV
Deniel V's update23 Feb 2024, 14:17
Reviewer Update
Ref number for complaint/enquiry as logged with client services is: ***.
DV
Deniel V's updateReviewer Update
23 Feb 2024, 14:18 Ref number for complaint/enquiry as logged with client services is: TWO, ZERO, SIX. ZERO, FIVE, EIGHT, THREE.
DV
Deniel V's update23 Feb 2024, 14:18
Reviewer Update
Ref number for complaint/enquiry as logged with client services is: TWO, ZERO, SIX. ZERO, FIVE, EIGHT, THREE.
Game's replyOfficial
23 Feb 2024, 17:09Hi Deniel , thank you for getting in touch. I'm sorry for the overall experience you have received. This is not the experience we want you to have. Rest assured; the matter will be escalated, and you'll be contacted.
Game's reply23 Feb 2024, 17:09
Official
Hi Deniel , thank you for getting in touch. I'm sorry for the overall experience you have received. This is not the experience we want you to have. Rest assured; the matter will be escalated, and you'll be contacted.
DV
Deniel V's updateReviewer Update
23 Feb 2024, 18:00Would be appreciated GAME.
DV
Deniel V's update23 Feb 2024, 18:00
Reviewer Update
Would be appreciated GAME.
DV
Deniel V's updateReviewer Update
23 Feb 2024, 18:05For the record...I was told I would be contacted today..no joy.
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Deniel V's update23 Feb 2024, 18:05
Reviewer Update
For the record...I was told I would be contacted today..no joy.
DV
Deniel V's updateReviewer Update
24 Feb 2024, 11:03Morning GAME still waiting on being contacted...! Same as yesterday. Being told I would be contacted..yet it does not happen? Client service is lacking big time!
DV
Deniel V's update24 Feb 2024, 11:03
Reviewer Update
Morning GAME still waiting on being contacted...! Same as yesterday. Being told I would be contacted..yet it does not happen? Client service is lacking big time!
Game's replyOfficial
25 Feb 2024, 08:55Hi Daniel, I'm sorry, you haven't been contacted as yet. Your query is with our complaints team, and I have requested that the agent handling the matter revert to you.
Game's reply25 Feb 2024, 08:55
Official
Hi Daniel, I'm sorry, you haven't been contacted as yet. Your query is with our complaints team, and I have requested that the agent handling the matter revert to you.
DV
Deniel V's updateReviewer Update
25 Feb 2024, 19:37Thank you GAME, I trust it will not be later than tomorrow morning, as it has been two days already. Please note the correct spelling of my name is: DENIEL.
DV
Deniel V's update25 Feb 2024, 19:37
Reviewer Update
Thank you GAME, I trust it will not be later than tomorrow morning, as it has been two days already. Please note the correct spelling of my name is: DENIEL.
Game's replyOfficial
26 Feb 2024, 10:02Hi Deniel, apologies for the misspelling of your name. There is an agent handling your query and you will be reverted to as soon as there's feedback.
Game's reply26 Feb 2024, 10:02
Official
Hi Deniel, apologies for the misspelling of your name. There is an agent handling your query and you will be reverted to as soon as there's feedback.
DV
Deniel V's updateReviewer Update
26 Feb 2024, 16:52End of working day. Still no resolve...? Waiting Game..how long does it take? Only feedback is that I will be contacted...which I have been.l, but WITHOUT resolve. ??
DV
Deniel V's update26 Feb 2024, 16:52
Reviewer Update
End of working day. Still no resolve...? Waiting Game..how long does it take? Only feedback is that I will be contacted...which I have been.l, but WITHOUT resolve. ??
Game's replyOfficial
26 Feb 2024, 17:08I'm sorry, your issue hasn't been resolved Deniel. Your query is with the complaints team, and they will provide you with feedback once there's information from our head office.
Game's reply26 Feb 2024, 17:08
Official
I'm sorry, your issue hasn't been resolved Deniel. Your query is with the complaints team, and they will provide you with feedback once there's information from our head office.
DV
Deniel V's updateReviewer Update
27 Feb 2024, 17:24Ticket number TWO ZER SIX ZERO FIVE EIGHT THREE...I am being told the same thing over and over again..."Escalated, escalated, escalated...". With a so called 24 to 48 hours TAT. Yet nothing is happening, no resolve, and tomorrow is Wednesday. I feel like i am getting the runaround, as it seems to be passed from department to department. This is not acceptable in my opinion GAME.
DV
Deniel V's update27 Feb 2024, 17:24
Reviewer Update
Ticket number TWO ZER SIX ZERO FIVE EIGHT THREE...I am being told the same thing over and over again..."Escalated, escalated, escalated...". With a so called 24 to 48 hours TAT. Yet nothing is happening, no resolve, and tomorrow is Wednesday. I feel like i am getting the runaround, as it seems to be passed from department to department. This is not acceptable in my opinion GAME.
Game's replyOfficial
27 Feb 2024, 18:40Hi Deniel, I'm sorry, your pricing query hasn't been sorted. Regrettably, we are still awaiting feedback from the content team and will revert to you as soon as there's further information.
Game's reply27 Feb 2024, 18:40
Official
Hi Deniel, I'm sorry, your pricing query hasn't been sorted. Regrettably, we are still awaiting feedback from the content team and will revert to you as soon as there's further information.
DV
Deniel V's updateReviewer Update
27 Feb 2024, 20:25Game, if you want me to send you, proof of the item for sale and the price as quoted by me, provide me with an email address!
I did save it on my side.
I did save it on my side.
DV
Deniel V's update27 Feb 2024, 20:25
Reviewer Update
Game, if you want me to send you, proof of the item for sale and the price as quoted by me, provide me with an email address!
I did save it on my side.
I did save it on my side.
DV
Deniel V's updateReviewer Update
27 Feb 2024, 20:30 Section 23 of the CPA (dealing with displayed prices )provides that ‘a retailer must not display any goods for sale without displaying to the consumer a price in relation to those goods’ and ‘a supplier must not require a consumer to pay a price for any goods higher than the displayed price for those goods.’
DV
Deniel V's update27 Feb 2024, 20:30
Reviewer Update
Section 23 of the CPA (dealing with displayed prices )provides that ‘a retailer must not display any goods for sale without displaying to the consumer a price in relation to those goods’ and ‘a supplier must not require a consumer to pay a price for any goods higher than the displayed price for those goods.’
Game's replyOfficial
27 Feb 2024, 20:45Hi Deniel, I'm sorry, I'm unable to provide you with a different answer. Your query is with our complaints team, and you will be contacted as soon as they have feedback from our content team.
Game's reply27 Feb 2024, 20:45
Official
Hi Deniel, I'm sorry, I'm unable to provide you with a different answer. Your query is with our complaints team, and you will be contacted as soon as they have feedback from our content team.
DV
Deniel V's updateReviewer Update
29 Feb 2024, 19:59Resolution to my enquiry/complaint.
It took a while and a few, calls-emails. In the end GAME rectified their error and I am a happy customer.
Thank you.
It took a while and a few, calls-emails. In the end GAME rectified their error and I am a happy customer.
Thank you.
DV
Deniel V's update29 Feb 2024, 19:59
Reviewer Update
Resolution to my enquiry/complaint.
It took a while and a few, calls-emails. In the end GAME rectified their error and I am a happy customer.
Thank you.
It took a while and a few, calls-emails. In the end GAME rectified their error and I am a happy customer.
Thank you.
Game's replyOfficial
01 Mar 2024, 13:34Hi Deniel, thank you for getting back to me and I'm pleased your query's been resolved.
Game's reply01 Mar 2024, 13:34
Official
Hi Deniel, thank you for getting back to me and I'm pleased your query's been resolved.