FR-H
Faaiza Rajaal - Howard

1 reviews | Active since Dec 2019

06 Sept 2024, 10:26

game - price beat is not as advertised

28 August 2024 i called the web support several times to get some information regarding the "price beat" because on the website you are told to click on the "claim now" banner but when viewing the webpage there is no "claim now" banner.

I spoke to 3 consultants and was advised to sent an email to ***. I did as i was told and continued to make my online purchase 29 August 2024. My order was delivered 30 August 2024. So thank you for the swift delivery but No thank you to the lagging effort on the price beat.

I received a call on Monday 02 September 2024 from Nonkosi Jacobs asking for my order number so that she can escalate the matter.

Today 06 September 2024 a week after placing and receiving my order , i still do not have any feedback regarding the price beat.

my web support reference number is ***.

0
Replies (3)
Game
Game's reply06 Sept 2024, 16:27
Official
Hi Faaiza, thanks for getting in touch. My humblest apologies for the delay of your request and for the inconvenience this has caused. I do see that your query is currently with our finance department and they'll be sure to update you on the outcome. 
FR-H
Faaiza Rajaal - Howard's update10 Sept 2024, 07:44
Reviewer Update
Good morning. I have received an email from game dated 08/09/2024 stating that the refund will be loaded onto my card. I will update again once it reflects on my card.

Regards
FR-H
Faaiza Rajaal - Howard's update16 Sept 2024, 15:47
Reviewer Update
Thank you Game for my price beat payback. I am happy that you stuck to your word.